Refund policy

Faulty Items

The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. Further information can be found at www.consumerdirect.gov.uk.

Exclusions

Please note bespoke items cannot be returned, unless Belvoir Interiors is at fault.

Refunds

Refunds for items can only be made to the payment card used to purchase the goods.

Returning Goods

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us if you would like to return your order, and we will arrange for them to be collected so that you can return them but the cost for the return postage and packaging will be deducted from your refund. Goods must be returned in their original condition, including immediate packaging, within the cooling off period*.All items that are not a stock item will also incur a 25% re-stocking fee, please contact us for more information.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.

Delivery Charges

Orders under £100 - £3.50

Orders over £100 - Free of charge*

Please note orders containing glass are subject to a £40 surcharge to insure in case of breakage during transit.

Some orders to scotish highlands and off shore will encur a delivery charge please contact us prior to ordering if you are in any of these areas.